Privacy Policy

This is a privacy notice from Hospitality Marketing Hub

We respect your privacy and are determined to protect your data. This privacy notice aims to inform you how we look after your data when you visit our website (regardless of where you see it). We’ll also explain your privacy rights and how data protection law protects you.

What Is The Purpose Of This Privacy Notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up for our newsletter, contact us or place an order.  This website is not intended for children, and we do not knowingly collect data relating to children.

You must read this privacy notice and any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Third-Party Links Outside Of Our Control

This website may include links to third-party websites, plug-ins and applications. Clicking or enabling those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Personal Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner’s Office. We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows 

1. Identity Data includes first name/last name.
2. Contact Data includes billing address/delivery address/email address/ telephone numbers.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect your data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How We Collect Your Data

We use different methods to collect data from and about you, including through:

1. Directly. You may give us your data by filling out forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you 
2. Apply for our products or services;
3. Subscribe to our service or publications
4. Request marketing to be sent to you

How We Use Your Personal Data

We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances. 

1. Performance of Contract This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
2. Legitimate Interest This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. 

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we rely on to process your personal data where more than one ground has been set out in the table below.

1. Marketing: We strive to provide choices regarding specific personal data uses, particularly marketing and advertising.
2. Promotional Offers from Us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view of what we think you may want or need or what may interest you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you requested information from us or purchased goods or services from us [or if you provided us with your details when you entered a competition or registered for a promotion] and, in each case, you have not opted out of receiving that marketing.
3. Opting out: You can ask us to stop sending you marketing messages at any time by emailing us at simon@dgconsulting.uk 
4. Cookies: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or malfunction. 

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed unauthorised, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Unless subject to an exemption under the data protection laws, you have the following rights concerning your personal data:

1. The right to request a copy of the personal data which we hold about you;
2. The right to request that we correct any personal data if it is found to be inaccurate or out of date;
3. The right to request your personal data is erased where it is no longer necessary to retain such data;
4. The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
5. The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller (known as the right to data portability), where applicable, where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
6. The right, where there is a dispute about the accuracy or processing of your data, to request a restriction is placed on further processing;
7. The right to object to our processing of personal data, where applicable, i.e. where processing is based on our legitimate interests (or in performing a task in the public interest/exercise of official authority); direct marketing or processing for scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact simon@dgconsulting.uk 

No fee is required – with some exceptions.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure ensures that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Changes to this notice and your duty to inform us of changes

This version was last updated on 28th May 2025

Please keep us informed if your personal data changes during your relationship. The personal data we hold about you must be accurate and current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please, in the first instance, contact hello@hospitalitymarketinghub.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office at 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.