The Hospitality Review Response Pack is a compact, ready-to-use set of 15 review response templates. It is designed for operators who want fast, steady and professional replies without overthinking or starting from scratch.

You get a small but focused set of templates covering both negative and positive situations. They help you respond clearly, maintain calm, reduce emotional load and keep replies aligned with your standards.

The pack includes templates for:

• Negative feedback such as service delays, mistakes, quality concerns and limited-detail complaints

• Positive reviews including thank-you messages, praise for team members and return-visit encouragement

You also get guidance on tone, greetings, structure and moving sensitive conversations private. Ideal for operators who want a simple, effective tool to help their teams respond consistently during busy service.